topic Re: How to unlock account in Get Support

How to unlock account

Fecriozdemir410 — Thu, 19 May 2022 17:54:52 GMT

How to unlock account

Re: How to unlock account

Meow — Thu, 19 May 2022 17:57:28 GMT

1. Try forgotten password

If it does not work, contact agent for assistance

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: How to unlock account

dabr — Thu, 19 May 2022 18:00:38 GMT

Try clearing cache/cookies and use incognito mode or even another browser if you know your login information. Otherwise you need to contact customer support for a password reset.

Re: How to unlock account

JL9 — Thu, 19 May 2022 18:48:07 GMT

For clarification did you try to login in too many times? Or are you referring to a suspended account?

Re: How to unlock account

esjliv — Thu, 19 May 2022 18:52:43 GMT

@Fecriozdemir410 - if you locked it from too many failed attempts...just wait, for at least 15 minutes.

Then try again, and see some other's posts with some helpful tips.

OR, have you been in suspended/nonpay status for over 90 days, or have you ported this number to another provider?

If so, you lost your account, phone number and access to self serve.