topic Re: Cellular data in Get Support

Cellular data

KJM — Thu, 19 May 2022 16:37:58 GMT

i put my sim in to a different phone but now I can’t get data

Re: Cellular data

Meow — Thu, 19 May 2022 16:44:42 GMT

Did DATA work on your phone before switching?

Is data set to ON on another phone?

Did you try reboot or network reset?

Re: Cellular data

dust2dust — Thu, 19 May 2022 16:50:01 GMT

What phone? iOS? Android? It's likely APN.

Re: Cellular data

JL9 — Thu, 19 May 2022 16:58:01 GMT

Can you switch it back just to see if it works on the previous phone again? What plan do you have? Is the data line still showing in your self serve?

Re: Cellular data

KJM — Thu, 19 May 2022 16:58:46 GMT

Yup I tried it

Re: Cellular data

KJM — Thu, 19 May 2022 16:59:01 GMT

android

Re: Cellular data

dust2dust — Thu, 19 May 2022 17:09:38 GMT

Then definitely APN. Provide images of your settings and we can suggest what to change. Or go to the gishan canada reference to get them.

But also what make and model is the phone? Maybe there's a compatibility issue.

Re: Cellular data

esjliv — Fri, 20 May 2022 01:33:09 GMT

@KJM wrote:
i put my sim in to a different phone but now I can’t get data

@KJM - if performing a reset of the network settings on the device with the PM SIM card in the phone did not help, check the apn settings: https://www.publicmobile.ca/en/on/get-help/articles?q=apn

If the phone is compatible, ensure you have the latest software installed. And if an LG perhaps you will require a Factory Reset of the device (backup any data first though).

https://www.kimovil.com/en/frequency-checker/CA

https://willmyphonework.net

https://www.frequencycheck.com/