topic Re: Sign in to My Account in Get Support

Sign in to My Account

SElaineG — Thu, 19 May 2022 15:22:55 GMT

Cannot sign in to My Account. Tried to change password many times, still not able.

Re: Sign in to My Account

Meow — Thu, 19 May 2022 15:33:30 GMT

If you cannot sign to your account and change password does not work for you, contact agent for assistance.

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: Sign in to My Account

JL9 — Thu, 19 May 2022 15:33:51 GMT

Have you tried the forget passwork link? That is probably your last option before just connecting with a CSA to get back into your account and update your login info

Re: Sign in to My Account

esjliv — Fri, 20 May 2022 02:45:37 GMT

@SElaineG

Have you ever created a self serve account before, if not you can register for one here:

https://selfserve.publicmobile.ca/self-registration/

If you have created a self serve account and you are having issues logging in, try clearing your browser's cache, or try a different browser or device. Opening a tab in incognito mode may help as well.

Also, too many failed attempts may temporarily lock your account access. So wait 15+ minutes before you try again.