topic Invoice in Get Support

Invoice

AudeJ31 — Thu, 19 May 2022 09:08:24 GMT

Hello, I have a phone bill? How can I get it? I would also like to change the mailing address of the file.

Thank you!

Re: Invoice

esjliv — Thu, 19 May 2022 09:59:25 GMT

@AudeJ31 log into your self serve account and copy / paste or take screenshots of your View Payment History transactions: https://selfserve.publicmobile.ca/Overview/

Have you ever created a self serve account before, if not you can register for one here:

https://selfserve.publicmobile.ca/self-registration/

If you need a more formal statement, you will need to request that each time you require it with CSA.

Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Regarding the address on file, do you mean on your Self Serve account? This address really only matters when you are matching what your registered card is connected to so payment goes through successfully. So make sure the address in the payment area, matches your card, if you have one connected to your account.

Re: Invoice

JL9 — Thu, 19 May 2022 10:24:46 GMT

A CSA can assist you with both of these, if the history in your self serve isn't sufficient

Re: Invoice

ZuckMark — Thu, 19 May 2022 17:12:27 GMT

PM is a PREPAID service they don't do monthly billing

Re: Invoice

computergeek541 — Fri, 20 May 2022 05:07:22 GMT

@ZuckMark wrote:
PM is a PREPAID service they don't do monthly billing

AudeJ31 was asking about something different. Please see the information that others have provided indication that Public Mobile will provide a receipt to customers who request it.