topic Re: Agent registered me with a wrong email address in Get Support

Agent registered me with a wrong email address

Covenant — Thu, 19 May 2022 02:09:22 GMT

The agent registered me with a wrong email address when I was signing up and I need it changed

Re: Agent registered me with a wrong email address

BKNS27 — Thu, 19 May 2022 01:10:32 GMT

Only the CS_Agent can help you change your email address on your account. You can contact them via private message (envelope icon top of page) or SIMon Chatbot on this Community page (bottom of page).

Re: Agent registered me with a wrong email address

JK8 — Thu, 19 May 2022 01:09:57 GMT

@Covenant

Contact an agent.

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Agent registered me with a wrong email address

JL9 — Thu, 19 May 2022 01:17:34 GMT

Definitely get a CSA to fix that but did the rep make a self serve account for you? You can still enter that with the wrong address if you need access to your account int he meantime