topic Re: Issues with creating account in Get Support

Issues with creating account

Rustynayl — Tue, 04 Jan 2022 19:31:25 GMT

Trying desparately to create a new account. I can get to the point where I enter my CC information. As soon as I hit "Activate", I get a message in red text. "Sorry, your credit card transaction was denied by your card issuer, so this purchase could not be complete".

It then doesn't even give me the option to enter a new Credit Card, and I have to fill out everything from the very beginning (where it asks for the new sim #).

Has anyone else had this issue before? Also, I tried to CC - one visa, another mastercard... both are having this issue. I am tagging the mods, incase they know what to do. @CS_Agent

Re: Issues with creating account

collin1215 — Sat, 19 Aug 2017 04:54:46 GMT

Your account may or may not have been created. I had a friend who was using a visa debit which had issues as well. The only thing you can do right now is wait for a moderator to help you out.

Re: Issues with creating account

Rustynayl — Sat, 19 Aug 2017 04:57:36 GMT

Thanks. I'm guessing that my account wasn't created since I attempted twice with the same account info, and it never told me that the email address was already in use.. But who knows..

Re: Issues with creating account

collin1215 — Sat, 19 Aug 2017 05:15:30 GMT

@Rustynayl wrote:
Thanks. I'm guessing that my account wasn't created since I attempted twice with the same account info, and it never told me that the email address was already in use.. But who knows..

if you haven't already. Private message the moderator. Here's all the information on how!!

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: Issues with creating account

skmkenn — Sat, 19 Aug 2017 12:30:22 GMT

Another thing to note -- when entering your Visa Debit/credit information, ensure that the address matches what is on file with your bank exactly. For example, if they have your address as 123 Some St, make sure that the address you're filling out during activation is the same and not 123 Some Street otherwise the process may fail.