topic Re: How to disable call forwarding? in Get Support

How to disable call forwarding?

mayan123 — Wed, 18 May 2022 21:23:51 GMT

Hi,

I setup call forwarding for my number and I can't figure out how to disable it.

Can you please guide me since I can't find the answer on google.

Re: How to disable call forwarding?

JK8 — Wed, 18 May 2022 21:25:27 GMT

@mayan123

How do I.

https://www.publicmobile.ca/en/bc/get-help/articles/call-forwarding

Re: How to disable call forwarding?

hTideGnow — Wed, 18 May 2022 21:26:46 GMT

HI @mayan123 try #21#

Re: How to disable call forwarding?

mimmo — Wed, 18 May 2022 21:34:49 GMT

are you using ios or android? the processes mignt be diffferent between the two in android

tap dial button then the three dots on top right then settings thhen calls then call forwarding (pixel 6)

Re: How to disable call forwarding?

Nezgar — Wed, 18 May 2022 21:40:46 GMT

Dialing ##21# (or #21#) to cancel unconditional call forwarding will work on any phone, including iPhone and Android. The menus to accomplish this are just a fancier way to accomplish sending the same network commands...

Re: How to disable call forwarding?

JL9 — Wed, 18 May 2022 22:23:46 GMT

Good to know, haven't had to use call forwarding before but I know if I did I would be the kind of person who wouldn't know how to shut it off lol

How to disable call forwarding?

darlicious — Wed, 18 May 2022 22:39:26 GMT

@mayan123

From @Nezgar 's post in another thread....

So.. here's the commands you can dial:

Query conditional no answer forward: *#61#

Set conditional no answer forward: *61*xxxyyyzzzz#

Reset conditional no answer forward back to Public Mobile Default: ##61#

Query conditional unreachable forward: *#62#

Set conditional unreachable forward: *62*xxxyyyzzzz#

Reset conditional unreachable forward back to Public Mobile Default: ##67#

Query conditional busy/decline forward: *#67#

Set conditional busy/decline forward: *67*xxxyyyzzzz#

Reset conditional busy/decline forward back to Public Mobile Default: ##67#

(Set or reset all three of the above at the same time using 004 instead of 61/62/67)

And lastly:

Query unconditional forward: *#21#

Set unconditional forward: *21*xxxyyyzzzz#

Reset unconditional forward back to inactive: ##21#

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