topic Re: Still having problems receiving texts from outside Canada in Get Support

Still having problems receiving texts from outside Canada

NT3 — Wed, 18 May 2022 14:22:20 GMT

Hello Friends, I restored Google messaging and can send & receive texts from Canada but not from the USA - financial institutions send me authentication codes but I don't get the messages - I have my Android set to (wifi=off, mobile network which displays Telus, set to mobile data=on, automatically select network=on, everything else=off) - is there something missing? thank you for all your help and have a wonderful day!

Re: Still having problems receiving texts from outside Canada

softech — Wed, 18 May 2022 14:42:32 GMT

@NT3 if it is international 2FA text, shortcode, there is no guarantee they will arrive. It is a sender issue and not a PM issue. Most international shortcode/2FA won't come because of setting on the sender side. They need to make special settings and possibly extra cost to be able to send internationally.

You can try to contact your financial firm and ask them to escalate for their technical department (most first level helpdesk don't know much and will just try to close the ticket by asking you to check your carrier, but it is not your carrier issue). Best is to ask them what are the alternative ways to receive 2FA , maybe voice call, authenticator app or email. Try to change to other means of 2FA and not text

Re: Still having problems receiving texts from outside Canada

JL9 — Wed, 18 May 2022 17:40:21 GMT

Great point, for any 2FA text issues I have usually been given an email option to get around it

Re: Still having problems receiving texts from outside Canada

NT3 — Wed, 18 May 2022 21:17:15 GMT

Can't thank you enough Softech - this is exactly what they keep telling me it's a carrier issue, sometimes when I requst a phone code it works other times it does not, they refuse emails and refuse to stop 2FA... so currently my only option is to call customer support and take my turn - eventually I will stop using those institutions.

Re: Still having problems receiving texts from outside Canada

NT3 — Wed, 18 May 2022 21:18:00 GMT

wish I had the option, they refused....