topic Re: Account in Get Support

Account

Paulphuha — Tue, 17 May 2022 18:25:28 GMT

I am having issues signing in to my account to retrieve my account#

Re: Account

brettster99 — Tue, 17 May 2022 18:28:31 GMT

Are you getting any errors? What does the errors tell you if there are?

i would suggest submitting a ticket to customer support to help you with this issue

Re: Account

JK8 — Tue, 17 May 2022 18:33:58 GMT

@Paulphuha

If you have forgotten your username or Forgot your password does not work then contact a CSA.

contact our Customer Support Agents:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

Edit: try chrome but clear your browser cache first and go incognito.

Re: Account

esjliv — Wed, 18 May 2022 10:56:21 GMT

@Paulphuha - are you currently in a nonpay/suspended status?

Note, that if after 90 days in suspended status, you account, phone number and access to self serve account is gone.

OR, if you ported out your number to another provider, that also closes your account here with Public Mobile...although, I am guessing that is what you are trying to do, if you are looking for your account number.

Otherwise, contact CSA for assistance as per previous posts.