topic Re: Initial Referrral did not work in Get Support

Initial Referrral did not work

Newuser13 — Wed, 18 May 2022 00:06:27 GMT

Hello,

When I signed up I used me friends referral code. Nether of us have received anything - is there a way to look into that?

Re: Initial Referrral did not work

HALIMACS — Wed, 18 May 2022 00:14:26 GMT

@Newuser13

Your friend can check their rewards site to see if your phone number is listed under their active referrals.

You should have received a $10 credit within 72 hours of activating - is that in your Available Funds balance in self-serve?

EDIT:

When your friend enters the rewards site, their page should look like below... there, they'll see the last 4 digits of all folks they referred... if yours is there, the referral is active.

Re: Initial Referrral did not work

Newuser13 — Wed, 18 May 2022 00:19:18 GMT

Thanks for the response - no they didn't get the $10 discount nor see the $1 off credit.

Re: Initial Referrral did not work

JK8 — Wed, 18 May 2022 00:20:55 GMT

@Newuser13 wrote:
Thanks for the response - no they didn't get the $10 discount nor see the $1 off credit.

Contact an agent.

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Re: Initial Referrral did not work

HALIMACS — Wed, 18 May 2022 00:38:17 GMT

@Newuser13

YOU would see the $10 discount for using their referral code.

If you don't see this $10 showing below in Available Funds on your self-serve, definitely contact Customer Support and have your friends referral code on hand when doing so:

Re: Initial Referrral did not work

will13am — Wed, 18 May 2022 01:01:19 GMT

@Newuser13 , by chance were the accounts in question set up after January 25, 2022? Public Mobile switched to the point system as of that date. Legacy accounts remain on the old $ reward system unless the customer decides to switch over to the points system.

https://www.publicmobile.ca/en/on/get-help/articles/Joining-Public-Points

Re: Initial Referrral did not work

JL9 — Wed, 18 May 2022 01:25:45 GMT

This happens fairly often and a CSA can usually manually get the proper credit for both of you

Re: Initial Referrral did not work

BKNS27 — Wed, 18 May 2022 02:37:48 GMT

@Newuser13

Just to be clear on the referral credit.

The person using the referral code will receive a one time $10 within 3 days.
The person gave the referral code will receive $1 credit/month under the old Rewards system or 1 point/month under the new Points system. Check with your friend what system they are under.

Re: Initial Referrral did not work

Newuser13 — Thu, 19 May 2022 01:28:38 GMT

Thanks - I was able to get a agent to help me. You are right.