topic Re: Sim cards not received in Get Support

Sim cards not received

jstnew — Tue, 17 May 2022 16:17:45 GMT

Haven't received my Sim cards how can I track them?

Re: Sim cards not received

hTideGnow — Tue, 17 May 2022 16:24:07 GMT

HI @jstnew SIM card from PM online could take 3 weeks. Sorry, it is long and shouldn't be that way

for an update, please message CS Agent with your order number :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

Re: Sim cards not received

Meow — Tue, 17 May 2022 16:25:39 GMT

If you ordered SIM from PM, expect to wait up to 3 weeks (in some cases even longer).

SIMs are send by regular mail so it is not tractable.

Re: Sim cards not received

JL9 — Tue, 17 May 2022 17:56:31 GMT

Unfortunately wait time seems to be increasing. For the future you may want to consider alternatives like in store, or a place like Canadian Cell Supplies, which isn't only much faster but much cheaper usually too

Re: Sim cards not received

esjliv — Wed, 18 May 2022 23:31:08 GMT

@jstnew wrote:
Haven't received my Sim cards how can I track them?

@jstnew - you probably will not be able to track the shipment as these are likely shipped via regular letter post through Canada Post. Hopefully, it takes 7-10 business days for delivery, but it can sometimes take longer.

If it goes beyond 10 days, submit a ticket with CSA (Public Mobile agents) through the link @hTideGnow provided and let them know you did not receive anything. Hopefully, they can get another one sent to you or credit your account if you have one already the cost of the SIM card.

Then, if you still receive it, great, you can activate it or keep it as a spare or give it to someone to refer a friend.

In the meantime, if you are looking to obtain one quicker, perhaps there is a retail location near you. Check here: https://www.publicmobile.ca/en/on/store-locator