topic Re: No Internet Available in Get Support

No Internet Available

akg123 — Tue, 17 May 2022 14:22:19 GMT

I am not able to access mobile data for last few days. I did everything possible like restarting device, taking out and putting back the sim, checking data usage, checking airplane mode, setting APN etc. Just to let you know my device (android) worked fine and was able to access mobile data earlier.

Re: No Internet Available

JK8 — Tue, 17 May 2022 14:26:40 GMT

@akg123

Can you try your SIM card in another unlocked phone? Confirm you have data in self service under My Data and Add-Ons.

Re: No Internet Available

softech — Tue, 17 May 2022 14:30:59 GMT

@akg123 voice is working fine?

did you login to My Account and confirm if you still have any data left? Check My Data & Add-ons and there should be a line about data.

If you still have data left, try to reset network settings and see if it works (Please note that it will also clear your saved Wifi, you will have to join them back after)

Re: No Internet Available

akg123 — Tue, 17 May 2022 14:57:11 GMT

Its my handset issue, will try to see whats causing it. Thanks a lot

Re: No Internet Available

softech — Tue, 17 May 2022 15:18:14 GMT

@akg123 wrote:
Its my handset issue, will try to see whats causing it. Thanks a lot

@akg123 is your voice working too? If voice is not working as well , check if your phone is blacklisted:

https://www.devicecheck.ca/check-status-device-canada/

If voice calling works, start with Network reset

What brand and model is your phone?

Re: No Internet Available

akg123 — Tue, 17 May 2022 16:16:23 GMT

Ulefone Note 11p, I saw another user had the same issue last year, sent him a message regarding what resolved this issue. Voice works, network reset didnt't help, even factory reset didn't help.

Re: No Internet Available

hTideGnow — Tue, 17 May 2022 16:17:34 GMT

HI @akg123 what Android version you have?

Can you make and receive calls? Just Mobile Data is not working?

Can you edit the APN settings?

what exact model number is your Ulefone Note 11p?

Re: No Internet Available

akg123 — Tue, 17 May 2022 16:17:52 GMT

This is the link to his post.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Data-problem/td-p/714165

Re: No Internet Available

akg123 — Tue, 17 May 2022 16:34:43 GMT

Thank You, able to resolve the issue after setting the APN

Re: No Internet Available

JL9 — Tue, 17 May 2022 17:39:23 GMT

Glad you were able to get it sorted out, feel free to post the APN so ppl with that model in the future can maybe find this in search

Re: No Internet Available

akg123 — Tue, 17 May 2022 20:00:38 GMT

Same settings as suggested by Public Mobile

https://www.publicmobile.ca/en/on/get-help/articles/set-up-data-on-an-android-phone