topic Re: Data problem in Get Support

Data problem

deepg82 — Thu, 06 Jan 2022 08:07:32 GMT

I just got a new phone; Ulefone Note 11P. I checked my account, I have data. Phone works fine on wifi but not on data. Just says OFFLINE. Tried using the same APN settings as my old phone.

Thanks!

Re: Data problem

hTideGnow — Fri, 13 Aug 2021 20:15:45 GMT

@deepg82 your phone should work on PM. It has all the required bands PM needs

what saying Offline? it shows Offline on top of the screen?

Re: Data problem

Anonymous — Fri, 13 Aug 2021 20:16:12 GMT

@deepg82

do one thing Make sure your phone is off before removing your SIM card,

and do rebooting your phone take your SIM card out and waiting for a 2 minute and put it back and turn on -This one is quick and simple.

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

or can you do try reseat the SIM card

1. power off your device

2. take out the SIM card,

3. wipe it clean SIM card,

4. put it back and power on,

5. toggling airplane mode off/on,

and do again Rebooting your phone means to turn off your phone and turn it back on again.

How to reset network settings on an Android device

Open the Settings app on your Android.
Scroll to and tap either "General management" or "System," depending on what device you have.
Tap either "Reset" or "Reset options."
Tap the words "Reset network settings."

or visit HERE

and go Changing APN Settings On Android device

click HERE

Ensure you have the correct APN settings by visiting HERE.

Select the brand and model of your phone, After doing so, you will be provided with the exact APNs required for your phone on our network.

Re: Data problem

esjliv — Sat, 14 Aug 2021 00:58:24 GMT

@deepg82 wrote:
I just got a new phone; Ulefone Note 11P. I checked my account, I have data. Phone works fine on wifi but not on data. Just says OFFLINE. Tried using the same APN settings as my old phone.

Thanks!

@deepg82

This may be something you have done...but just checking - Is your Data option enabled?

If so, I would start with a Reset of your device's Network Settings.

Then see if Data works. If not check the APN settings, by methods already provided.

Re: Data problem

deepg82 — Sat, 14 Aug 2021 00:55:23 GMT

It is enabled. I'll try the network thing, thanks!

Re: Data problem

darlicious — Sat, 14 Aug 2021 10:53:05 GMT

@deepg82

You may find this link helpful with your new phone...

https://www.hardreset.info/devices/ulefone/ulefone-note-11p/reset-network-settings/

and this....

Name

Mobile Internet

APN

sp.mb.com

Proxy

Not set

Port

Not set

Username

Not set

Password

Not set

Server

Not set

MMSC

http://aliasredirect/proxy/mb/mmsc

MMS proxy

mmscproxy.mobility.ca

MMS port

8799

MCC

302

MNC

220

Authentication type

Not set

APN type

default,mms,agps,supl,fota,hipri

APN protocol

IPv4

APN enable/disable

APN enabled

Bearer

Unspecified

MVNO type

GID

MVNO value

4D4F

Re: Data problem

akg123 — Tue, 17 May 2022 16:14:25 GMT

What did you finally do to resolve this issue? I am facing the same issue with the same phone now. Could you help? Network Reset and even factory reset didn't help.

Re: Data problem

akg123 — Tue, 17 May 2022 16:35:31 GMT

Problem resolved, it worked after I setup APN again