topic Re: Lost phone in Get Support

Lost phone

Highwall — Tue, 17 May 2022 15:44:53 GMT

Lost my phone and try to get a new chip can I get my same # I was told I have to requested it from you PM.. I also had an account xxxxxxxxxxx phone xxxxxxxx... but forget password .. I just made a new account to get in touch with PM.. can I please get a chip with my same # please

Edit:. Personal information redacted by will13am. Please do not post personal information in the public forum.

Re: Lost phone

softech — Tue, 17 May 2022 15:47:50 GMT

@Highwall

We are just customers like you, please remove your personal info (email and phone number) from your post for your own protection. Go back to your post, click the down error, and Edit Message and remove them

(Thanks @will13am for removing it)

You got the SIM card yet? If not, get it from store, it's quicker. For sure not order from PM site as it will take 3 weeks

To change SIM, first you need to get back your access to My Account. But you need to use Forgot Password link ( https://selfserve.publicmobile.ca/forgot-password/ )and reset it that way

If still fails, open ticket with PM Support:

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Once you can get back in, go to My Account,click Change SIM card and pick email to receive 2FA:

https://selfserve.publicmobile.ca/Overview/plan-and-Add-ons/change-sim-card/

Re: Lost phone

JK8 — Tue, 17 May 2022 15:44:52 GMT

@Highwall

Immediately edit your post to remove personal information. This is a public forum and everyone can see your information.

Re: Lost phone

darlicious — Tue, 17 May 2022 16:51:30 GMT

@Highwall

You can go to a local retailer and buy an unactivated SIM card or order one from Canadian Cell Supplies for $2.99+tax. Then log into your account and swap sim cards via email 2FA.

To contact customer support : Submit a support ticket via SIMon the chat bot Click here

Or if you cannot submit a ticket via SIMon then Click here ....for additional member supplied info.