topic Re: Account Disabled in Get Support

Account Disabled

StephanSab221 — Mon, 16 May 2022 19:58:06 GMT

Still have another week of my plan left... already paid.. can't use my phone or log in.. where do I get my account number if I can't log in to public mobile? Have tried incognito and deleting cookies and a whole bunch of other things to no avail.

Re: Account Disabled

softech — Mon, 16 May 2022 20:01:18 GMT

@StephanSab221 Your account number is on the top right of your My Account. So, you need to login and check

you cannot login to My Account, was it because of password issue? If so, you can use Forgot Password link there to self reset the password. If still fails, you will need to open ticket with PM Support.

Re: Account Disabled

hairbag1 — Mon, 16 May 2022 20:01:58 GMT

Dial 611 to get plan status.

Re: Account Disabled

esjliv — Mon, 16 May 2022 21:15:49 GMT

@StephanSab221 wrote:
Still have another week of my plan left... already paid.. can't use my phone or log in.. where do I get my account number if I can't log in to public mobile? Have tried incognito and deleting cookies and a whole bunch of other things to no avail.

@StephanSab221 -

Can you check in your past emails for the activation email from Public Mobile? The account number will be in the To: line of the email.

But, it sounds like you need your account number to port out your Public Mobile number?

Your account will need to be active to port to another provider. Unless you are moving to Koodo or Telus..as there may be some work arounds there since all owned by Telus.

So, if you continue to have issues to get logged in to activate your account and obtain your account number submit a ticket to CSA for assistance, by either these two methods:

1- Put in a ticket through SIMon Bot (usually faster method to get in contact with the Public Mobile Customer Support agents=CSA) by clicking here:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html

OR
2- Private message CSA here (slower method) by clicking here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Account Disabled

StephanSab221 — Tue, 17 May 2022 02:42:44 GMT

I appreciate the responses... No my account is suppose to be active another week... but it says my account is Disabled so im not able to log in anywhere.. can't even use SImon bot because when you get to the end to put in a ticket it asks you to sign in and i can't.... Ill try some of those options! Thank you!

Re: Account Disabled

softech — Tue, 17 May 2022 02:45:44 GMT

@StephanSab221 Just a reminder, the account cycle date keeps changing because PM is on a 30 days cycle and not monthly. Maybe it has shifted up the cycle start date already?

Are you planning to port out the number? your account must be active to port out the number

In your case, open ticket with PM Support using direct message here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

they can confirm if your account is suspended or not and can sort out the login credentials

Re: Account Disabled

dust2dust — Tue, 17 May 2022 04:47:45 GMT

Did you possibly deal with a credit card fraud problem recently?