topic Re: Payment in Get Support

Payment

Japarkinson — Mon, 16 May 2022 19:16:33 GMT

My payment is rejected and I am told I or my card cannot be verified
I am about to cancel mr subscription to pmobile

Re: Payment

hTideGnow — Mon, 16 May 2022 19:27:10 GMT

HI @Japarkinson are you JP12 by any chance? he has a similar question:

https://productioncommunity.publicmobile.ca/t5/Get-Support/payment-is-not-accepted/m-p/823898#M552743

Check my reply there, hope it helps

Re: Payment

JL9 — Mon, 16 May 2022 21:05:55 GMT

Did you look at the suggested voucher option? This may be the best avenue right now if you need service ASAP.

Re: Payment

esjliv — Tue, 17 May 2022 00:56:38 GMT

@Japarkinson - are your services currently working? And if so, is your renewal tomorrow?

If yes to both those questions, ignore those expired / suspended messages showing on your self serve account. Your plan will renew if you are registered for autopay, or if you loaded enough funds in your Available Funds balance.

OR, if you have no services and you are trying to reactivate your plan from a failed autopay or suspended account, note that too many failed attempts will temporary lock your account.

So wait 1+ hours to try again.

When you do, clear your browser's cache/cookies, or try a different browser. Even try opening a tab in incognito mode to see if that helps.

If issues persist, submit a ticket to CSA for assistance.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent