topic Re: Data not working in Get Support

Data not working

ericamark — Mon, 16 May 2022 20:16:43 GMT

My data isn't working??

Re: Data not working

computergeek541 — Mon, 16 May 2022 20:20:23 GMT

@ericamark wrote:
My data isn't working??

Was it working before? Or, are you a new customer or have a new device? I would check your phone's setting. Here is a good place to start: https://www.publicmobile.ca/en/on/get-help/articles/set-up-data-on-an-android-phone

Another possibility (if data was working earlier) would be that you may have run out of data on your account. Log into your account and see how much data is indicated as remaining. If it doesn't show any data amounts on the first page for Data and Add-ons, it has all be used.

Re: Data not working

hTideGnow — Mon, 16 May 2022 20:22:37 GMT

HI @ericamark if you are on iOS, make sure your carrier profile is up to date (and your OS as well)

For Android, check the APN settings

or a quick way is to try Reset Network settings

Re: Data not working

JL9 — Mon, 16 May 2022 20:58:51 GMT

What plan do you have? the 15 plan (and even the 25 plan quite frankly) can deplete your data quite quickly if you are not careful. Your self serve account will determine if you have any data remaining.

Re: Data not working

esjliv — Mon, 16 May 2022 21:00:23 GMT

@ericamark - if above suggestions have been checked tried, and still issues, try restarting your phone, removing and reinserting your SIM card, or toggling into then out of airplane mode.

Re: Data not working

BKNS27 — Tue, 17 May 2022 01:34:05 GMT

@ericamark

Check your Cellular Data to see if it is turned on.

Also login to your account to check your data usage.