topic Can't log in to my account in Get Support

Can't log in to my account

Read — Mon, 16 May 2022 19:02:47 GMT

I don't have access to my account. I've changing passwords and it still does not work. My phone line is currently not working because I need to update my billing info. But I can't do that since I do not have access.

Re: Can't log in to my account

hTideGnow — Mon, 16 May 2022 19:05:57 GMT

HI @Read Please open a ticket with PM CS Agent, they can reset it for you:

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

First type: "Forgot log in information"
Then Click "Contact Us"
Finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

Once ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can't log in to my account

dust2dust — Mon, 16 May 2022 19:15:39 GMT

You could buy vouchers or use instant top-up. Try a different browser or device or use incognito mode.

Re: Can't log in to my account

JL9 — Mon, 16 May 2022 21:04:44 GMT

This is a good suggestion if you need service immediately. That will buy you time for a CSA to resolve your login issue and then you can set up the new payment card info so your next renewal will be good to go

Re: Can't log in to my account

esjliv — Tue, 17 May 2022 01:02:22 GMT

You have successfully received the email to reset your password @Read ? Then what happens?

Or, are you having difficult using the forgot your password option?

Have you ever created a self serve account before, if not you can register for one here:

https://selfserve.publicmobile.ca/self-registration/

Note, that after 90 days if nonpay/suspended status you lost your account, phone number and access to self serve.

So, where are you on that spectrum?

Re: Can't log in to my account

Read — Tue, 17 May 2022 18:39:48 GMT

Problem solved, thanks everyone.