topic Re: IMEI number in Get Support

IMEI number

Julie13 — Mon, 16 May 2022 18:41:32 GMT

I tried to get my phone number transferred from Bell. I got a message saying I had entered the wrong ESN/MEID I understand that is the same as the IMEI. I don't know how to go back in and check that the number is correct. I got a text from Bell asking if they could transfer it - so they must know it's me.

Re: IMEI number

computergeek541 — Mon, 16 May 2022 18:45:46 GMT

ESN/MEID isn't the same as IMEI, but you're correct that Public Mobile means IMEI. For transfers from Bell Mobility, the account number should be used instead of IMEI.

Re: IMEI number

JL9 — Mon, 16 May 2022 18:49:52 GMT

The account number is a lot less hassle, it seems the porting issues usually have to do with the IMEI and that the account # is preferred and doesn't hit the same snags

Re: IMEI number

Julie13 — Mon, 16 May 2022 22:33:07 GMT

How do I get back to where it asks me to put in the number?

Re: IMEI number

softech — Mon, 16 May 2022 22:40:09 GMT

@Julie13 There is a number you can call and can talk to live person , you can then give them the account number and other missing information. I will private message you the number. Please check your Community inbox on the top right

Re: IMEI number

Julie13 — Mon, 16 May 2022 22:45:10 GMT

Thank you so much

Re: IMEI number

Lilinaw — Sun, 26 Nov 2023 17:57:25 GMT

i have the same problem can I have phone number too

Re: IMEI number

hTideGnow — Sun, 26 Nov 2023 17:59:33 GMT

hi @Lilinaw

I will send you the number