topic Re: Locked out in Get Support

Locked out

Bryceheath — Mon, 16 May 2022 17:13:55 GMT

Please help

Re: Locked out

hTideGnow — Mon, 16 May 2022 17:26:19 GMT

HI @Bryceheath got locked out on My Account?

Wait an hour and try again

If you still cannot login, use the Forgot Password link to reset the password

If still unable to get in, then open ticket with CS Agent.

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

First type: "Forgot log in information"
Then Click "Contact Us"
Finally Click "Click here to submit a ticket"

you will then direct to another page to open ticket.

Once ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Locked out

JL9 — Mon, 16 May 2022 17:34:27 GMT

I am assuming you know your email you used for your self serve bc you prob used the same one for the community. If you can't recall security question for forget password, you can get a CSA to sort it out once you answer some verification questions.

Re: Locked out

esjliv — Tue, 17 May 2022 01:55:03 GMT

@Bryceheath - are you currently in a nonpay/suspended status? If so, after 90 days in this status, you lose your account, phone number and access to self serve account.

Otherwise, see @hTideGnow 's post to help you get your access back with CSA.