topic Re: Help! in Get Support

Help!

aquinas — Sun, 15 May 2022 20:51:34 GMT

I am trying to switch my service from Virgin Mobile Plus to Public Mobile, and I am also switching from an android phone to an iPhone. I have transferred my service from Virgin to Public Mobile so that now my Virgin account is cut off. My Public Mobile service is not activated. I need help to activate your service and transfer my phone numbers and internet service onto my iPhone which has the public Mobile SIM card.

Re: Help!

hTideGnow — Sun, 15 May 2022 20:58:03 GMT

Hi @aquinas so, you activated PM already? can you make calls? If not, it is SIM setup problem. please open ticket with PM CS Agent

At : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

start by typing : Contact CS Agent
then Click "Contact Us"
then Click "Other"
finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Help!

JL9 — Sun, 15 May 2022 21:24:21 GMT

Did you receive the porting text? is it prepaid/postpaid? the fact you are switching from android to an iphone won't be an issue at all, just need some more info to narrow down the potential issues.

Re: Help!

aquinas — Sun, 15 May 2022 21:38:22 GMT

Contact CS agent

Re: Help!

darlicious — Sun, 15 May 2022 22:00:03 GMT

@aquinas

Type "SIM card not provisioned upon activation" and "human" and follow the prompts to submit your ticket via SIMon. If you cannot get SIMon to do as you want use the second option below.

To contact customer support : Submit a support ticket via SIMon the chat bot Click here

Or if you cannot submit a ticket via SIMon then Click here ....for additional member supplied info.

Re: Help!

BKNS27 — Sun, 15 May 2022 23:10:43 GMT

@aquinas

Please note that your Virgin account needs to be Active before you can port your old number over to PM.

If your Virgin account is closed there will be a slim chance that you can port your old number over and you will need to pick a new number.

Then you need to keep the Virgin SIM in your phone to confirm to the text that you are porting over to PM. There will be a 90 minute window to confirm to the text then power off the phone and swap the SIM.

All your account information is in your SIM card so you can switch the SIM to any unlocked phone.

I hope the CS_Agent can help you port over your old number but don’t hold your breath unfortunately.