topic Re: SIM swap in Get Support

SIM swap

BABY1301 — Sun, 15 May 2022 19:51:23 GMT

I'm trying to do a SIM swap but it requires me to log in to My Account which I haven't registered for. I tried registering but I can't receive a verification code because I don't have access to my number. How would I solve this?

Re: SIM swap

dabr — Sun, 15 May 2022 19:56:20 GMT

@BABY1301 You'll need to submit a ticket to customer support via chatbot here: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If unsuccessful with ticket, then send private message to CS_Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

You'll need to verify that you are the account/number holder with CSA's

Re: SIM swap

BABY1301 — Sun, 15 May 2022 19:57:25 GMT

Thank you @dabr!

Re: SIM swap

JL9 — Sun, 15 May 2022 21:17:19 GMT

Once you get self serve account squared away just go in and click on change sim card, pretty painless process, follow the steps and you will be good to go