topic Re: Disconnect SIM in Get Support

Disconnect SIM

mdepdalwis — Fri, 13 May 2022 18:29:31 GMT

After 20th May, I need to disconnect my connection.

How can I do it?

Evon

Re: Disconnect SIM

dabr — Fri, 13 May 2022 22:14:01 GMT

@mdepdalwis If you're porting out your number, then once your number is transferred your account will close. You should remove your CC from the account while you still have access. Removing the payment card will also mean that your account will suspend and after 90 days of non payment from last payment due date, the account and number will be deactivated.

edited to clarify, that upon removing CC, account will suspend at the next renewal date because of non payment.

Re: Disconnect SIM

hTideGnow — Fri, 13 May 2022 19:30:37 GMT

@mdepdalwis Make sure you disable Autopay first, then remove the credit card

Yes, it might be extra work, but just be safe

Re: Disconnect SIM

JL9 — Fri, 13 May 2022 20:35:27 GMT

I second this. Some customers have said they were charged after leaving and had to jump through hoops to deal with that headache

Re: Disconnect SIM

mdepdalwis — Sun, 15 May 2022 13:55:54 GMT

thanks

Re: Disconnect SIM

mdepdalwis — Sun, 15 May 2022 13:56:14 GMT

Thanks

Re: Disconnect SIM

Community_QA — Sun, 15 May 2022 14:09:06 GMT

@mdepdalwis account with old rewards and good loyalty rewards? some people might want to take over it. Check it out