topic Re: It’s Urgent in Get Support

It’s Urgent

Twenewaa — Sun, 15 May 2022 07:06:37 GMT

Hello

please I need to speak to agent urgently!!!!!

Re: It’s Urgent

BKNS27 — Sun, 15 May 2022 07:20:07 GMT

PM is an online service and can be contacted via private message on the envelope icon top of this Community or create a ticket via SIMon Chabot on the bottom of this Community page.

Re: It’s Urgent

darlicious — Sun, 15 May 2022 07:20:44 GMT

@Twenewaa

Customer support opens at 6am eastern. What's your issue? Maybe we can help in the meantime?

To contact customer support : Submit a support ticket via SIMon the chat bot Click here

Or if you cannot submit a ticket via SIMon then Click here ....for additional member supplied info.

Re: It’s Urgent

chainsawcowboy — Sun, 15 May 2022 11:59:30 GMT

@Twenewaa

I believe the customer support team have had their morning coffee and are eager to look after your issue. Have you sent in your support ticket yet?

Re: It’s Urgent

esjliv — Sun, 15 May 2022 12:50:42 GMT

@Twenewaa - you can message an agent, but no speaking to one here at Public Mobile.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them:

1 - Faster use this link to: Get Help With SIMon the Public Mobile chatbot

2 – Slower - Use this link to:

Contact Public Mobile Representatives (CSA) by submitting a message(ticket) to them here:

Private Message to Public Mobile Customer Support Agents (CSA)

Please share here and other may be able to help you (if you are comfortable to do so); just do not include any personal information please on this public community forum.

Re: It’s Urgent

Meow — Sun, 15 May 2022 13:09:01 GMT

Contact gent Only if you have issue with your account: password lost, PIN change, etc.

For everything else give us a chance to assist you.

Re: It’s Urgent

benfatto — Sun, 15 May 2022 15:19:20 GMT

@Twenewaa If you cannot tolerate any service disruptions better create a backup plan. Maybe a free VoIP service from TextNow or Fongo.com.

Re: It’s Urgent

hTideGnow — Sun, 15 May 2022 15:20:28 GMT

HI @Twenewaa What was the exact problem you have?

Yes, if it is account problem, you need to talk to agent. But if it is something else, maybe we can help.

Re: It’s Urgent

JL9 — Sun, 15 May 2022 15:53:31 GMT

No follow up response so I am going to be an optimist and assume you resolved your issue?!