topic An agent to fix my stuff! in Get Support

An agent to fix my stuff!

Shayler666 — Sun, 15 May 2022 02:54:47 GMT

This is just rediculous

An agent to fix my stuff!

Shayler666 — Sun, 15 May 2022 02:02:57 GMT

Why do I have to have 3 accounts and still can't get no action I need to use this account as it's linked to all my accounts,,,what is the problem why is this taking days !!!! Frustrating as all hell worst cell providers ever !!!!! 0 stars!!!!!

Re: An agent to fix my stuff!

esjliv — Sun, 15 May 2022 02:16:18 GMT

We are all customers and members like you here @Shayler666

What is taking days? Have you already submitted a ticket with CSA by methods found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent and you have no response yet?

If past 48 hours respond to the last message in your Inbox or Sent messages, or submit a new ticket to them.

What seems to be the issue with the 3 accounts?

Re: An agent to fix my stuff!

JL9 — Sun, 15 May 2022 02:25:39 GMT

You only need one thread, cluttering up with multiple threads won't resolve your issue any faster unfortunately

Re: An agent to fix my stuff!

JL9 — Sun, 15 May 2022 02:26:22 GMT

What is the issue exactly? from your post it could be several different things

Re: An agent to fix my stuff!

hTideGnow — Sun, 15 May 2022 02:31:12 GMT

Hi @Shayler666 we don't know how ridiculous if you don't explain clearly

Re: An agent to fix my stuff!

hTideGnow — Sun, 15 May 2022 02:37:58 GMT

@Shayler666 wrote:
Why do I have to have 3 accounts and still can't get no action I need to use this account as it's linked to all my accounts,,,what is the problem why is this taking days !!!! Frustrating as all hell worst cell providers ever !!!!! 0 stars!!!!!

Hi @Shayler666 How many line you have with PM and how many Self Serve My Account you set up?

Be Calm, open ticket to reset and will be all good

To reset password, at: https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

First type: "Forgot log in information"
Then Click "Contact Us"
Finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

Once ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: An agent to fix my stuff!

HALIMACS — Sun, 15 May 2022 02:42:56 GMT

Here it is again, @Shayler666

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request). Click the result which states Click here to submit a ticket and follow the prompts, or,
Send a private message to the Customer Support Agent by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: An agent to fix my stuff!

HALIMACS — Sun, 15 May 2022 02:43:36 GMT

And again .. @Shayler666

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request). Click the result which states Click here to submit a ticket and follow the prompts, or,
Send a private message to the Customer Support Agent by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.