topic Re: how to reactivate account? in Get Support

how to reactivate account?

Sunne — Thu, 12 May 2022 22:58:12 GMT

I did not realize that my account could be permanently deactivated. I got an e-mail less than 3 days ago saying that I need to make a payment within 3 days. I am trying to make a payment but can't log in. can it be reactivated? I cannot access 611 on my phone to make a payment either. Suggestions? Thank you.

Re: how to reactivate account?

hTideGnow — Thu, 12 May 2022 22:53:13 GMT

HI @Sunne I just worry you missed the deadline by one day.

If you call 1-855-4PUBLIC , and enter your phone number, what do you get? what the recording says?

if it says unable to find the number, please open a ticket with PM CS agent by messaging them. Explain to them you missed it by one day and hope you can still get the account and phone number back.

use this link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

and monitor your Community inbox for CS agent reply

Re: how to reactivate account?

Sunne — Thu, 12 May 2022 22:22:44 GMT

thanks so much I will try that.

Re: how to reactivate account?

Sunne — Thu, 12 May 2022 22:38:20 GMT

excuse me hTideGnow, how long does it usually take for them to respond? I had to send the message to the PM CS agent... because my phone number was not found in the system when I called. Again, thanks for your help.

Re: how to reactivate account?

hTideGnow — Thu, 12 May 2022 22:39:34 GMT

HI @Sunne they will usually response within couple hours. I would wait till 8PM EST, if no, reply, will message them once more and hope they can reply tonight.

Re: how to reactivate account?

darlicious — Thu, 12 May 2022 22:49:15 GMT

@Sunne

What's the message you get when you call 1 855 4PUBLIC and enter your 10 digit phone number? "Sorry. We cannot find your phone number?"

To contact customer support : Submit a support ticket via SIMon the chat bot Click here

Or if you cannot submit a ticket via SIMon then Click here ....for additional member supplied info.

Re: how to reactivate account?

darlicious — Thu, 12 May 2022 23:03:12 GMT

@Sunne

Uh oh....thats bad news.....

To contact customer support : Submit a support ticket via SIMon the chat bot Click here

Or if you cannot submit a ticket via SIMon then Click here ....for additional member supplied info.

Re: how to reactivate account?

JL9 — Fri, 13 May 2022 01:53:42 GMT

Hello @Sunne did a CSA respond, hopefully you were able to save your account

Re: how to reactivate account?

Sunne — Fri, 13 May 2022 01:56:56 GMT

hello JL9,

I was given this link https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 to send message to customer service. I just received a response but I was worried that I might not be sending to the proper place...can you verify that this is a proper e-mail?

Re: how to reactivate account?

softech — Fri, 13 May 2022 01:59:11 GMT

@Sunne Yes, this is the proper CS Agent message link

Re: how to reactivate account?

Sunne — Fri, 13 May 2022 02:01:04 GMT

thank you so much everyone is very helpful.

Re: how to reactivate account?

dust2dust — Fri, 13 May 2022 02:10:15 GMT

There are only two indicators of employees: Public Mobile or Customer Support Agent.

The rest of us are citizens and mayors and indicators like that.

Only send private information to the employees.

Re: how to reactivate account?

chainsawcowboy — Sun, 15 May 2022 01:05:18 GMT

@Sunne

How did things go with customer support?