topic Re: Account disabled? in Get Support

Account disabled?

Stephansab851 — Sat, 14 May 2022 21:07:33 GMT

Says my account is Disabled... I still have 9 days left for this month already paid... how do I find out my account number without being able to log In? Or how do I fix my log in? Phone doesn't work..

Re: Account disabled?

esjliv — Sat, 14 May 2022 21:32:12 GMT

@Stephansab851

Where are you seeing your account is disabled? Have you called 611 to check status?

Have you ever created a self serve account before, if not you can register for one here:

https://selfserve.publicmobile.ca/self-registration/

Too many failed attempts will temporary lock your account. So wait 15+ minutes to try again. When you do, clear your browser's cache/cookies, or try a different browser. Even try opening a tab in incognito mode to see if that helps.

Use the forgot your password option, if needed: https://selfserve.publicmobile.ca/forgot-password/

Your account number is found at the top, right of your self serve account (see black box below), of course you need access to log in first though:

If issues persist to accessing your self serve then submit a ticket to CSA for assistance.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: Account disabled?

JL9 — Sat, 14 May 2022 23:20:33 GMT

What are your basing your 9 days left on? Last time you were able to log in did your next payment date say May 23?

If so then it is odd that it would be disabled, a CSA may be your best bet as that situation is relatively rare

Re: Account disabled?

darlicious — Sun, 15 May 2022 00:29:00 GMT

@Stephansab851

Have you recently done a chargeback on your payment card? Or reported it lost or stolen? Can you call 611? What does the message say? What happens when you try to log into your account?

To contact customer support : Submit a support ticket via SIMon the chat bot Click here

Or if you cannot submit a ticket via SIMon then Click here ....for additional member supplied info.