topic Re: I can't make my payment, could you help me please? in Get Support

I can't make my payment, could you help me please?

Charlychi31 — Sun, 15 May 2022 06:09:56 GMT

I don't know why it won't let me pay for my phone, could you please help me.

edited by computergeek541: not "community" related; move to "payments"

Re: I can't make my payment, could you help me please?

softech — Sat, 14 May 2022 20:55:29 GMT

@Charlychi31 You have a credit card on the system already?

Try to make the payment again but use the option "Other (Enter the desired payment amount)" and manually enter the amount you want to pay (usually is the plan amount), and click Submit

https://selfserve.publicmobile.ca/Overview/payment/Make-a-Payment/

If it goes through, click Reactivate current plan if the button is there

Then logoff from My Account and reboot the phone

If it still fails, you will have to open ticket with PM Support

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: I can't make my payment, could you help me please?

esjliv — Sat, 14 May 2022 21:37:26 GMT

@Charlychi31 What method are you trying to pay with, credit card, voucher?

What is the error messages or issues that are happening?

Are all your services working and your renewal is tomorrow? If so, ignore any suspended messages on your self serve account. Messages appear on the evening before and morning of your plan renewal that can seem scary, but if services are working and you are on autopay or have enough funds to cover your plan no need to do anything.

If your services are not working and your account status is in Suspended status, you will need to make a manual payment to reactivate your account.

If your plan still does not reactivate / resume and it shows $0 owing, try adding a $1 top-up payment.

Or try

Go to “Plan and Add-Ons” TAB
Select "Lost/Stolen Phone" TAB
Select "Suspend Service" BUTTON
Then, Select Resume/Reactivate Service
Log off your account. Log back in. Reboot your phone.

Re: I can't make my payment, could you help me please?

JL9 — Sat, 14 May 2022 23:18:57 GMT

Do you have a new card/expiry date??