topic Re: No network after transfer in Get Support

No network after transfer

marwan — Fri, 13 May 2022 23:00:22 GMT

I transferred from Telus to PM this AM and still no network as of now. I answered YES to Telus to allow transfer. Then received text from PM saying I will receive my payment info and activation via email but still haven't yet. I checked the APN. Restarted phone many times. Not sure what to do.

Re: No network after transfer

will13am — Fri, 13 May 2022 23:01:30 GMT

@marwan , what model of phone do you have? Some phones require a network reset in order to work.

Re: No network after transfer

marwan — Fri, 13 May 2022 23:03:09 GMT

BlackBerry keyone

Re: No network after transfer

hTideGnow — Fri, 13 May 2022 23:05:32 GMT

Hi @marwan

Voice call working for both incoming and outgoing? If yes and only data problem, it is an APN setting.

Do you have and LG phone? If yes, you will need to Refresh Network settings. Let us know if it works

Update: see that you said you have Keyone, still try a network reset

Re: No network after transfer

marwan — Fri, 13 May 2022 23:19:33 GMT

Will try network reset.

Re: No network after transfer

marwan — Fri, 13 May 2022 23:20:32 GMT

No voicemails, wasn't able to make any calls or text, just emergency calls only

Re: No network after transfer

Yummy — Fri, 13 May 2022 23:31:20 GMT

Do you have self-serving account?

Does it say Active?

Re: No network after transfer

marwan — Fri, 13 May 2022 23:35:49 GMT

It's active, just checked my account

Re: No network after transfer

esjliv — Fri, 13 May 2022 23:36:49 GMT

@marwan - can you test your SIM card into another compatible phone to see if services work?

If not, then contact Public Mobile Representatives customer support agents (CSA) to check on your activation/account, by either two methods, found here:https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

More troubleshooting found here for your model of phone:

https://www.helpsmartphone.com/en/android-blackberrykeyone-howtofixnoservice

Re: No network after transfer

BKNS27 — Sat, 14 May 2022 00:54:00 GMT

@marwan

Did you reboot by holding down the power button and powering off?

Most people just turn off the screen but it needs to be powered off.

Re: No network after transfer

will13am — Sat, 14 May 2022 01:03:38 GMT

@marwan wrote:
It's active, just checked my account

Can you try a manual network search to see if Public Mobile shows up on the list? Also does the phone recognize the presence of the SIM card?

Re: No network after transfer

softech — Sat, 14 May 2022 01:14:46 GMT

@marwan So, basically calls and data both not working? If thay is the case, it might be a SIM provision problem.

What is the phone message on top? No SIM? SIM not provisioned? No Network?

Open a ticket with PM and have them to confirm if SIM was provision properly:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: No network after transfer

marwan — Sat, 14 May 2022 03:37:20 GMT

I tested the SIM card into another phone. Still no network. I sent a message to CS agents and waiting for a reply. Thank you for the links, it helped!

Re: No network after transfer

marwan — Sat, 14 May 2022 03:39:29 GMT

Yes I did power off, still no network. Thank you for your help!

Re: No network after transfer

marwan — Sat, 14 May 2022 03:45:44 GMT

Under network icon, it says 'Emergency calls only." The phone does detect the SIM, there's a ring tone.

Re: No network after transfer

marwan — Sat, 14 May 2022 03:55:47 GMT

What does no SIM provision mean? A message popped up one time and says exactly that. I got a ticket, waiting for a reply.

Re: No network after transfer

computergeek541 — Sat, 14 May 2022 03:56:57 GMT

@marwan wrote:
What does no SIM provision mean? A message popped up one time and says exactly that. I got a ticket, waiting for a reply.

That generally means that there is no service assigned to that SIM card.

Re: No network after transfer

marwan — Sat, 14 May 2022 22:31:27 GMT

I see, thank you! I've been in contact with CSA.