topic dead phone in Get Support

dead phone

addition — Sat, 14 May 2022 21:47:13 GMT

I just received the phone and activated yesterday and nothing happened, dead ?

JK8 — Sat, 14 May 2022 21:48:39 GMT

@addition wrote:
I just received the phone and activated yesterday and nothing happened, dead ?

Phone purchased from PM? If yes, here is the return/warranty info:

softech — Sat, 14 May 2022 21:50:14 GMT

@addition it is a phone you got it from PM? It didn't even power up?

if you can power it up, try with another active sim card

if nothing works, don't wait, open ticket with PM Support for full refund

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Yummy — Sat, 14 May 2022 22:22:11 GMT

Where from you receive your phone? Did you buy it from PM?

Find another working SIM and try it in the phone to see if phone is working at all.

Check your account to see does it say Active.

Did you follow all steps to active PM SIM and get a new number?

Try your PM SIM in another phone to see if you have service at all.

JL9 — Sat, 14 May 2022 23:08:20 GMT

Hi there, some more details/info will help the community to point you in the right direction

BKNS27 — Sun, 15 May 2022 01:27:21 GMT

Could you give us more information?

Is the phone not working or is it the SIM not working?

Did you port your old number over to PM?

Did you power off your phone before putting the SIM in your phone?