topic Re: my cell phone stopped all of a sudden. I'm not getting any signal in Get Support

my cell phone stopped all of a sudden. I'm not getting any signal

paulojbonna — Thu, 12 May 2022 16:25:56 GMT

Re: my cell phone stopped all of a sudden. I'm not getting any signal

Dunkman — Thu, 12 May 2022 16:34:00 GMT

@paulojbonna

Some more details would be helpful.

Is your account status active or suspended?

A few basic troubleshooting advice:

Reboot phone

Network reset of phone

Remove SIM card and re-insert and reboot phone

Maybe try your SIM card in another working phone. That would help determine whether hardware issue versus PM service problem.

Also can check whether your phone became blacklisted.

https://www.devicecheck.ca/check-status-device-canada/

Re: my cell phone stopped all of a sudden. I'm not getting any signal

BKNS27 — Thu, 12 May 2022 16:35:53 GMT

@paulojbonna

There might be a Telus outage in your area.

Check map in your area:

https://istheservicedowncanada.com/status/telus/map

Re: my cell phone stopped all of a sudden. I'm not getting any signal

hTideGnow — Thu, 12 May 2022 16:40:50 GMT

HI @paulojbonna There is no outage according to Telus site:

https://www.telus.com/en/qc/outages

But did you try to reboot your phone ?

If you have another phone around, put your PM SIM into the other phone and check if it works there

Even if you don't have a 2nd phone, try to reseat the SIM once

Also, if you look at Mobile, Available Network, do you see Public Mobile there?

Re: my cell phone stopped all of a sudden. I'm not getting any signal

Meow — Thu, 12 May 2022 16:45:33 GMT

Can you SMS?

Did you try to turn phone off, remove SIM, wait 2-3 minutes, pit SIM back and power up phone?

Did you try to reset network?

Is your account active?

Re: my cell phone stopped all of a sudden. I'm not getting any signal

hairbag1 — Thu, 12 May 2022 16:56:32 GMT

If you recently purchased your phone, click on this link to see if the phone hasn't been reported stolen or blacklisted....

https://www.devicecheck.ca/check-status-device-canada/

Let us know when you sort this one out.

Re: my cell phone stopped all of a sudden. I'm not getting any signal

Bibika — Fri, 13 May 2022 22:16:29 GMT

@hairbag1 wrote:
Let us know when you sort this one out.

Good luck getting feedback from customers...

Re: my cell phone stopped all of a sudden. I'm not getting any signal

hairbag1 — Sat, 14 May 2022 15:06:59 GMT

@Bibika wrote:
@hairbag1 wrote:
Let us know when you sort this one out.
Good luck getting feedback from customers...

Doesn't make much sense does it ! For the OP to take the time and effort to post a question here..then not return and share their experience...oh well ! 🤓