topic Re: Ringer on phone doesn't work in Get Support

Ringer on phone doesn't work

trixie2011 — Sat, 14 May 2022 12:43:19 GMT

Ibought this phone 4 months ago for my mom when I added the voicemail on it ,it stopped ringing.

i CALL HER IT RINGS 5 TIMES ON MY SIDE VOICEMAIL GOES ON

SHE CALLS ME LATER AND SAYS IT NEVER RINGS ON HER SIDE

DON'T KNOW WHAT TO DO ,IT HAS 1 YEAR WARRANTY .

NOT SURE IF I TRY TO GET RID OF THE VOICEMAIL NOT SURE HOW TO DO THIS

MAYBE IT MIGHT RING .SHE DOESN'T LIVE WITH ME SO IT'S HARD I NEED TO GO

ON THE WEEKEND TO TRY SEE IF I CAN DO ANYTHING.

DOES ANYONE KNOW ABOUT THIS PROBLEM?

Re: Ringer on phone doesn't work

computergeek541 — Sat, 14 May 2022 12:44:15 GMT

In case there is a network issue, try setting the phone, at least temporarily, to 3g network mode.

Re: Ringer on phone doesn't work

esjliv — Sat, 14 May 2022 12:47:48 GMT

@trixie2011 - oh, that is a tough one if you don't have the phone in your hands to see what is going on and the settings on it. Adding voicemail should not make calls go to voicemail.

Can she receive other calls ok, or are all calls going to voicemail?

So, my first question to your mom would be, does she have her do not disturb setting on? All calls would go to voicemail instead of ring.

If it is just select people that calls are going to her voicemail, see if she can go to the settings of your contacts app and check for the option for only receiving calls from your contact list. If this option is turn on, turn it off.

Or, ask her to add your number to your contact list.

Re: Ringer on phone doesn't work

esjliv — Sat, 14 May 2022 12:52:50 GMT

@trixie2011 - also, sometimes turning off the phone (and not putting it to sleep..when the screen goes black), I mean holding down the power button until you see on the screen the option to Power Off. edit...and then turn it back on again. lol

fyi, i've 'tutored' parents remotely, I understand the challenges. If she has difficulty tech-wise, is there someone near her that could assist?

Ringer on phone doesn't work

darlicious — Sat, 14 May 2022 13:51:14 GMT

@trixie2011

You may have set the conditional call forwarding (or unconditional as well) options all to voicemail when you set up the voicemail. To reset all of the conditional call forwarding back to default enter ##004#. To reset unconditional call forwarding enter ##21#.

To contact customer support : Submit a support ticket via SIMon the chat bot Click here

Or if you cannot submit a ticket via SIMon then Click here ....for additional member supplied info.

Re: Ringer on phone doesn't work

trixie2011 — Sat, 14 May 2022 14:05:21 GMT

No she can not receive any calls thanks will try

Re: Ringer on phone doesn't work

trixie2011 — Sat, 14 May 2022 14:07:15 GMT

she doesn't have data it's a flip phone she press buttons old style 80 years old mom

Re: Ringer on phone doesn't work

Yummy — Sat, 14 May 2022 16:56:17 GMT

@darlicious wrote:
@trixie2011
You may have set the conditional call forwarding (or unconditional as well) options all to voicemail when

In case of forwarding:

- Phone WILL ring if forwarding is set up.

- Phone line will return busy signal if phone is off (or airplane set to on).

OP's wife's phone does NOT ring at all. Could be something with notification set up for phone app? Mute, disabled, ringtone issue, volume 0, etc.?

Re: Ringer on phone doesn't work

darlicious — Sat, 14 May 2022 19:45:52 GMT

@Yummy

If it's blocked or any of the unconditional call forwards will send it to voicemail without ringing the phone first.

To contact customer support : Submit a support ticket via SIMon the chat bot Click here

Or if you cannot submit a ticket via SIMon then Click here ....for additional member supplied info.