topic Re: Phone not working in Get Support

Phone not working

Allymcurtis — Sat, 14 May 2022 06:39:17 GMT

Network won't connect. Texts and calls won't send and my data isn't working. I'm paid up to next month

Re: Phone not working

JK8 — Sat, 14 May 2022 06:52:29 GMT

What is your account status when you log into self service? Is it Active status?

Have you tried rebooting, resetting network settings, reinstalling SIM card? Have you tried your sim in another unlocked phone?

When is your renewal date?

Are you a new customer?

Re: Phone not working

JL9 — Sat, 14 May 2022 07:00:29 GMT

Are you a new customer who just activated or been with PM for awhile and this is your first time encountering this issue?

Re: Phone not working

esjliv — Sat, 14 May 2022 12:16:26 GMT

@Allymcurtis - if you are new customer, is it possible your phone is locked to it's previous provider? If so, contact the previous provider to unlock it for you. You will need your imei number, dial *#06# to get it.

If this is a 'new to you' phone, check if your phone is listed as blacklisted here: https://www.devicecheck.ca/check-status-device-canada/