topic Number not registered on network in Get Support

Number not registered on network

Ugin03 — Sat, 14 May 2022 04:00:33 GMT

Hi, please can you assist as we are receiving the error number is not registered on the network.

Re: Number not registered on network

softech — Sat, 14 May 2022 03:29:29 GMT

@Ugin03 Please provide us more details

did you just activate? if so, you picked a new number?

if you are with PM for sometime, is this phone you are using it now a new phone you just got? did you try to put your PM sim in another phone?

did you login to My Account and confirm if status is Active

Re: Number not registered on network

JL9 — Sat, 14 May 2022 06:59:16 GMT

You can devicecheck.ca just to make sure it isn't blacklisted

Re: Number not registered on network

esjliv — Sat, 14 May 2022 12:22:20 GMT

@Ugin03

Try one or more of the below:

*turn off your phone, remove your SIM card, leave off for a couple minutes, reinsert your SIM card, then restart phone

*go into airplane mode, then going back to regular mode

*perform a reset of the device's network settings

Perform a Reset of your device's Network Settings.

This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.

Iphone:

To Reset Network Settings, begin by opening the Settings app. Next, tap General -> Transfer or Reset iPhone -> Reset -> Reset Network Settings. and enter your passcode.

Your iPhone will reset network settings and restart itself.

android:

Find and tap Settings > System > Advanced > Reset options > Reset network settings.