topic Re: 24 hour promos? in Get Support

24 hour promos?

Grampa — Tue, 04 Jan 2022 19:30:54 GMT

Hey, wouldn't it be great if PM offered flash 24 hour promotions that are open to all? It would be a great way to reward loyal customers who are paying attention to the community and referring friends! 😀

I heard they had one yesterday, just for ports from FM though. 😞 Strange...

Re: 24 hour promos?

CalvinW — Fri, 18 Aug 2017 00:18:33 GMT

Wouldn't that be great? I was told that I should join PM first and would be able to switch to any new promos that comes along. However, that's just a lie. All the promos after the Fall promo are just trash and when a good promo does come up, it is restricted to certain customers.

Re: 24 hour promos?

paulie — Fri, 18 Aug 2017 00:49:41 GMT

@CalvinW wrote:
Wouldn't that be great? I was told that I should join PM first and would be able to switch to any new promos that comes along. However, that's just a lie. All the promos after the Fall promo are just trash and when a good promo does come up, it is restricted to certain customers.

Yes.... PM screwed exisiting customers/community members by getting us to do all the referring, but then they restrict the promo only to FreedomMobile port over. I am waiting for an apology PM or just open up great promo's to all customers we refer to PM. 🙂

Re: 24 hour promos?

kav2001c — Fri, 18 Aug 2017 00:50:17 GMT

a 24H promo is quite stupid and majority or people will never hear about it until it was over

I can kinda understand a 1 day sale on boxing day or black friday but Aug 17???

http://www.onthisday.com/events/august/17

Re: 24 hour promos?

mimmo — Fri, 18 Aug 2017 00:53:01 GMT

after the fall promo there was another promo that was open to all. it was 4gb/$55/month

it was not as good as the fall promo but it was open to all and all the current promos (other than the targeted FM ones )are open to all, not as great as the Fall Promo. (yes i do think they are crap vs teh old plans, but when compared to many other current plans.... there are many threads bashing the new promos so lets avoid that discussion

The advice you were given was based on past history as that was what members had to go by. No advice that i recall was join now and pay more money.

I am sure the plan you got when you first joined was cheaper and likley better than the plan you had? Have you given any referals,earned any community rewards or put time towards loyalty rewards. those were also reasons forum members (including myself) suggested people join PM instead of wait. But of course the main reason for joining when you did are you saving money vs what you had.

Re: 24 hour promos?

will13am — Fri, 18 Aug 2017 01:02:40 GMT

Well according to hofo, the Freedom offer is a one day sale as well. The difference is that existing customers were able to call retention and get them to offer up the deal. Now, can somebody help me with with the Public Mobile retention number? I seem to have misplaced it.

http://www.howardforums.com/showthread.php/1899679-Freedom-Mobile-offers-40-10GB-promo-to-Telus-Koodo-and-Public-Mobile-customers

Re: 24 hour promos?

Luddite — Fri, 18 Aug 2017 01:15:26 GMT

Please spend no psychic energy wishing/hoping/waiting for ANY direct contact with Public Mobile. 🙏

PM is intended to be different from Telus and Koodo, and this is one of those differences. We can expect more robust response from the moderator team as it has grown substantially.

Re: 24 hour promos?

will13am — Fri, 18 Aug 2017 01:23:52 GMT

@Luddite wrote:
Please spend no psychic energy wishing/hoping/waiting for ANY direct contact with Public Mobile. 🙏
PM is intended to be different from Telus and Koodo, and this is one of those differences. We can expect more robust response from the moderator team as it has grown substantially.

I was only joking! I know the chicken will fly before we see a call centre being added. Just saying that if a bottom feeder like Freedom can have a retention system, surely Public Mobile can put together something as well. Access doesn't have to be through a phone call, it can be done via private message.

Re: 24 hour promos?

zhadj030 — Fri, 18 Aug 2017 01:24:41 GMT

@will13am , I just read about that after I came from Montreal, or is à shame that both of them already calling it quit within 24 hours ;(

Re: 24 hour promos?

Wonder_why — Fri, 18 Aug 2017 01:26:37 GMT

Mickey Mouse business

Re: 24 hour promos?

kav2001c — Fri, 18 Aug 2017 12:21:07 GMT

@will13am & @Luddite strangely enough if you call Koodo and enter your Public number it WILL connect you to prepaid department with your account

I am unsure if this is after the legacy reorg or related to the current migration offers ($50 for 5GB) but you actually CAN call customer service now

Re: 24 hour promos?

will13am — Fri, 18 Aug 2017 13:35:20 GMT

@kav2001c wrote:
@will13am & @Luddite strangely enough if you call Koodo and enter your Public number it WILL connect you to prepaid department with your account

I am unsure if this is after the legacy reorg or related to the current migration offers ($50 for 5GB) but you actually CAN call customer service now

Nice to know. So there is live support through the back door???

Re: 24 hour promos?

Luddite — Fri, 18 Aug 2017 13:54:45 GMT

@will13am wrote:
@kav2001c wrote:
@will13am & @Luddite strangely enough if you call Koodo and enter your Public number it WILL connect you to prepaid department with your account

I am unsure if this is after the legacy reorg or related to the current migration offers ($50 for 5GB) but you actually CAN call customer service now

Nice to know. So there is live support through the back door???

If there is, it will only be temporary. No way Koodo will "subsidize" PM.

Re: 24 hour promos?

srlawren — Fri, 18 Aug 2017 18:40:10 GMT

@Grampa I don't think it was intended to end so quickly, except that FM immediately responded to the promo by offering up a 10GB/month plan exclusively for Telus/Koodo/PM customers that ported in. It was their way of flipping Telus the bird for yet another promo aimed at FM. PM responded by expiring the promo prematurely, and FM did in kind, with their promo lasting only a day as well. It's an unfortunate state of affairs!

@CalvinW nobody intentionally lied to you. A lof of us used to give out that advise to just move over and jump on the next promo. Based on the data we had at hand, which was that previous promos had been open to all including existing customers, this seemed like it was the PM way of doing promos. The problem is we made assumptions and those assumptions did not hold true. Correct me if I'm wrong, but I don't believe any PM staff ever said that future promos would definitely be open to everyone. Us oracles definitely used to, but at the end of the day we are just customers too and had no idea that the direction would change for promos the way it did. Trust me, when the first FM-aimed promo was announced, we were upset as well, and felt bad for having given out that advice.

Re: 24 hour promos?

kav2001c — Sat, 19 Aug 2017 00:12:18 GMT

@will13am please try it

I was quite surprised when it worked but as I said no idea if this is because I was offered a migration plan or it it works for everyone