topic Re: unable to make a payment in Get Support

unable to make a payment

omfgitant — Fri, 13 May 2022 21:12:49 GMT

im trying to make a payment but it keeps saying payment has been declined by card issuer. so i called my bank and everythings fine on their end. help please?

Re: unable to make a payment

computergeek541 — Fri, 13 May 2022 21:18:58 GMT

@omfgitant wrote:
im trying to make a payment but it keeps saying payment has been declined by card issuer. so i called my bank and everythings fine on their end. help please?

This could be card issue or it could be because of the address was entered incorrectly. If you've tried more than a few times, the card is probably locked out by Public Mobile for usage here. You would have to get a Public Mobile CSA to fix that by opening a ticket at https://widget.telus.tiia.ai/publicmobile/publicmobile.html. For now, you can buy a voucher to make the top up.

Re: unable to make a payment

esjliv — Fri, 13 May 2022 21:49:59 GMT

@omfgitant

Too many failed attempts will temporary lock your account. So wait 1+ hour to try again.

When you do try again, clear your browser's cache/cookies, or try a different browser. Even try opening a tab in incognito mode to see if that helps.

Re: unable to make a payment

JL9 — Sat, 14 May 2022 01:14:32 GMT

If you are still having issues and need them to be sorted out but need service immediately, you can buy a voucher and add the funds via *611