topic Need help in Get Support

Need help

miyazada — Fri, 13 May 2022 19:05:47 GMT

CS_Agent is not helpful what should I do, only need the self-serve account login so I can put a new sim?

Login access

miyazada — Fri, 13 May 2022 19:07:05 GMT

Can’t login to my self serve account /phone lost - CS_Agent not helpful!!

what should I Do !!????

Re: Need help

dabr — Fri, 13 May 2022 19:10:23 GMT

@miyazada Only CS_agent can help you reset your password to get access to your account. What did the agent say as it sounds like you've submitted a ticket and got a response?

Submit another ticket or try private message. Here's a couple of links: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Need help

miyazada — Fri, 13 May 2022 19:11:02 GMT

Nothing is working in here!! How does this work!! Why we don’t have over the phone help.

Re: Need help

hairbag1 — Fri, 13 May 2022 19:15:49 GMT

Morre info please...are you trying to activate a new account or has you current account given you problems.

Re: Login access

hTideGnow — Fri, 13 May 2022 19:27:20 GMT

HI @miyazada

You tried Forgot Password? or you cannot reset the password as your phone is lost and you cannot get into your email?

You can open a ticket with PM CS agent to get the credentials reset. If you cannot get into the email , open a temp. email first, you can ask PM agent to change the email to the temp email for now

To open a ticket with PM Support. Click on the Bubble or directly at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

First type: "Forgot log in information"
Then Click "Contact Us"
Finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

Once ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Need help

hTideGnow — Fri, 13 May 2022 19:27:57 GMT

HI @miyazada

Sorry, PM Support is all online, no phone support 😞

But the idea for Community is for everyone to ask here and we might be able to help

I see you have problem with login and phone lost, I have answer your question on the other post

https://productioncommunity.publicmobile.ca/t5/Get-Support/Login-access/td-p/822935

Re: Login access

softech — Fri, 13 May 2022 19:36:59 GMT

@miyazada You can first rest the My Account login as advised.

Also, try your luck with Findmyphone service , assuming you had everything setup:

Apple: https://www.apple.com/ca/icloud/find-my/

Google: https://myaccount.google.com/find-your-phone

Samsung: https://findmymobile.samsung.com/

Re: Need help

computergeek541 — Tue, 09 Aug 2022 21:15:13 GMT