topic why reward system is changed in Get Support

why reward system is changed

Bibhab123 — Fri, 13 May 2022 14:38:57 GMT

I am with public since 4 years. I referred 4 friends. I opened reward account in my public page. Thereafter, my all loyalty, refer and auto pay rewards were gone. I made ticket to solve this issue, public customer care person wrote that you ware migrated in new system so you lost your rewards. I feel so uncomfortable hearing this. All my account are still set up as of previous way. How my account is migrated and not bringing back into old system. It is actually unfair tor old users of public. I am losing my all reward from last two months. If you have some idea to settle this scenario, let me help.

Re: why reward system is changed

softech — Fri, 13 May 2022 14:46:12 GMT

@Bibhab123 you sure you migrated to the new system? if you didn't do anything, you are still on the old system.

The PM Support could meant the reward checking is migrated to the new site. Whether you are on the old Rewards program or new program, you still check the rewards on the new site.

Check the My Rewards site here:

https://www.publicmobile.ca/myrewards

Same login as My Account, if you see every thing referred with $ and no Points, you are safe.

Something like this, it is the old system:

Re: why reward system is changed

Meow — Fri, 13 May 2022 14:49:51 GMT

UNLESS you did switch to Points by yourself nobody migrated old reward system to new - points.

Re: why reward system is changed

DaisyR — Fri, 13 May 2022 15:00:54 GMT

In the overview page where your rewards was you should see a message "Access my rewards".
Click on that and you may have to sign in when the page pops up...

Re: why reward system is changed

hTideGnow — Fri, 13 May 2022 15:06:00 GMT

HI @Bibhab123

You sure PM didn't apply the reward dollars? Anyway to check is to go into Self Serve, and go to Transaction history, check what rewards PM applied

And if PM didn't apply anything, another question would be have you clicked Lost/Stolen lately. That could caused problem with rewards

Re: why reward system is changed

Bibhab123 — Fri, 13 May 2022 15:13:18 GMT

I see in this way and my bill did not include any reward

Re: why reward system is changed

softech — Fri, 13 May 2022 16:32:02 GMT

@Bibhab123 wrote:

I see in this way and my bill did not include any reward

@Bibhab123 Yes, you are in the new Rewards then.

No, PM has been nice, they didn't push anyone to the new system. You must have clicked migration yourself. Maybe you clicked too fast and not aware.

Re: why reward system is changed

dust2dust — Fri, 13 May 2022 15:17:20 GMT

You're on Points. You may have been fooled by bad messaging by the company and did the join for points. You wouldn't be the first person to do so. There's no going back. Sucks.

Re: why reward system is changed

BKNS27 — Fri, 13 May 2022 15:21:25 GMT

@Bibhab123

Somehow someone in your family got into you account or accidentally switched you over from the old Rewards system to the new Points system.

Unfortunately, you can’t switch back to the Rewards system.

Re: why reward system is changed

Meow — Fri, 13 May 2022 16:24:40 GMT

Yes, you are on Points, somehow.

Remove picture or at least mask your real name showing there, just in case to minimize fraud/abuse.

Re: why reward system is changed

softech — Fri, 13 May 2022 16:33:24 GMT

@Bibhab123 To remove the picture, come to this link:

https://productioncommunity.publicmobile.ca/t5/media/gallerypage/user-id/234921

then hover your most to the picture, click X to delete

Re: why reward system is changed

pkaraa — Fri, 13 May 2022 17:19:20 GMT

Reward to point doesnt change itself.

You must have clicked it out of curiosity or mistake, but now it is not going back.

New users are seeing only point system (may be this make you feel good there is no other option)

Re: why reward system is changed

JL9 — Fri, 13 May 2022 20:26:49 GMT

It's unfortunate, but they refuse it make exceptions even if it was inadvertent, pretty clear why since the new program pales in comparison to the old one.