topic Re: Data in Get Support

Data

Minseokwon — Thu, 12 May 2022 13:16:47 GMT

I didn’t use my all data.

but that shows there is nothing left.

I have 2.5gb and i used 2.1gb now.

but it stopped already.

Re: Data

Dunkman — Thu, 12 May 2022 13:34:12 GMT

@Minseokwon

Do you see the data counter in your Data and Add on section in your overview page of self service account?

If you don't see the data counter for 2.5GB. that does mean that you ran out of data this payment cycle. Your phone data tracker may not be in sync with your Public mobile payment cycle.

Re: Data

softech — Thu, 12 May 2022 13:48:55 GMT

@Minseokwon where you got about the 2.1 GB instead of 2.5?

if it is on the device, make sure you aware that PM is on 30 days cycle instead of monthly. So, the cycle start date keep changing, do you have the correct start date for this cycle on your phone?

Re: Data

Minseokwon — Thu, 12 May 2022 14:21:03 GMT

I mean there was 500mb bonus data for auto pay.

but that is gone now.

I have a plan 2gb for $30.

and there was 500mb bonus data for auto pay.

Re: Data

benfatto — Thu, 12 May 2022 15:15:33 GMT

@Minseokwon As suggested earlier, no data line under Data & add ons means you've used all this month's allowance.

Re: Data

JL9 — Thu, 12 May 2022 15:51:53 GMT

You can post a similar screenshot as above with your self serve account add on menu

Re: Data

esjliv — Fri, 13 May 2022 03:50:27 GMT

@Minseokwon -

$30 is not a plan that is currently offered any longer. But it was one a couple years ago.

You said you used 2.1gb, but only have 2gb in your plan?

Have you taken any screenshots of your Plan Details recently? A picture could be worth plenty if you could share (no personal info. here though).

What does it show in this area in your account: https://selfserve.publicmobile.ca/error?aspxerrorpath=/Overview/plan-and-Add-ons/ChangePlanLandingPage/