topic Re: customer service in Get Support

customer service

miyazada — Sun, 05 Jun 2022 10:18:41 GMT

I need a number to contact customer service. That’s the only option for me to get help. Please contact me soon.

Re: customer service

computergeek541 — Fri, 13 May 2022 01:49:24 GMT

@miyazada wrote:
I need a number to contact customer service. That’s the only option for me to get help. Please contact me soon.

There is no phone number for customer service and that's the whole model behind Public Mobile. Did you have questions that maybe other customers could try to answer for you? Unforutnately, Public Mobile is unlikely to respond to your message posted here and you're only communicating with other customers at this point.

Re: customer service

softech — Fri, 13 May 2022 01:48:37 GMT

@miyazada Sorry, PM support is fully online and there is no number to call

You can also share your problem here and we, your fellow customers, will try to help or suggest workarounds

To contact PM Support:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: customer service

JL9 — Fri, 13 May 2022 02:05:59 GMT

You can speak to a live CSA it just has to be through the avenues available and phone is not one of them unfortunately

Need help

miyazada — Fri, 13 May 2022 02:46:21 GMT

I have the following issues:

lost my phone

No access to account

doesn’t know my account number

can’t issue an ticket for help

if it doesn’t resolve then I’ll have to turn to social media.

Re: Need help

esjliv — Fri, 13 May 2022 02:54:36 GMT

@miyazada

See "How To Change Your SIM Card" at the bottom of this Help Article: https://www.publicmobile.ca/en/on/get-help/articles/sim-swap-fraud

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: Need help

BKNS27 — Fri, 13 May 2022 03:21:42 GMT

@miyazada

How did you activate your SIM?

Login to your account with your email address and click on Forgot Password and answer your security question/security PIN then Change SIM.

How would social media help for losing your phone?

Re: customer service

darlicious — Fri, 13 May 2022 03:34:18 GMT

@miyazada

Click on the second link below and then on the spoiler for info on what you need to verify your account.

To contact customer support : Submit a support ticket via SIMon the chat bot Click here

Or if you cannot submit a ticket via SIMon then Click here ....for additional member supplied info.

Re: Need help

Koal — Fri, 13 May 2022 03:38:02 GMT

The username and password for community participation isnt the same as the account profile. The nonsensical thing that PM does is ask for the community username and password instead of the actual email and password directly link to your phone billing account which would make more recollective sense. MOST people who use PM service don't even use the community. Im only on here tonight because I too like OP had to create a ticket for a billing issue lol.

So here is the joke. OP should be able to create the ticket because he/she is participating in the community.

Re: Need help

Koal — Fri, 13 May 2022 03:39:43 GMT

OP, if you are able to login to this community you can create a ticket for your situation. They ask for your community username and password. If you scroll up this page on your web browser, hit the "get help" icon. Provide your phone number on the ticket

Re: Need help

Meow — Fri, 13 May 2022 13:44:05 GMT

Community is opened for everyone. Potential customers can create account and read posts, ask questions before signing up.

I would not like my Community account to be the same as actual PM account.