Need to reset my password

Wezah3 — Fri, 13 May 2022 01:07:42 GMT

Need to reset my account password and tried doing that but asking me for ‘my father’s birth year’ which i never registered. When i put it in, it was incorrect. Is there another method to reset the password? What else can i do?

Re: Need to reset my password

Dunkman — Fri, 13 May 2022 01:10:29 GMT

@Wezah3

If the reset password is not working, you will need to customer service agent (CSA).

You will need to contact customer service agent (CSA):

https://www.publicmobile.ca/en/on/chatbot.

Type: I can't login. Follow the prompts to submit ticket.

CSA may ask a few questions to verify account ownership and then should be able to help you. Response times can take a few hours. Check your private message inbox (envelope in upper right corner of website).

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Need to reset my password

Re: Need to reset my password