topic Re: 4 digit pin in Get Support

4 digit pin

medofopa — Thu, 12 May 2022 23:25:20 GMT

I have been deactivated due to delay in payment. I need my public mobile 4 digit pin. How do I get that

Re: 4 digit pin

hairbag1 — Thu, 12 May 2022 23:36:20 GMT

You could get payment vouchers at retail outlet like Walmart and Shell gas station...then dial 611 to add 'em to your acct, no need for PIN that way.

edit'd...to get your pin, go to top of page click Get Help / Chat with Simon to start process of CSA assistance. Watch the little envelope icon on top right side of page will be highlighted when they respond.

Re: 4 digit pin

JK8 — Thu, 12 May 2022 23:37:48 GMT

@medofopa

Contact a CS Agent to recover your pin.

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: 4 digit pin

Yummy — Thu, 12 May 2022 23:51:27 GMT

Agent cannot give you your PIN nor he be able to recover it as they have no access to it nor can see it.

You have to prepare new PIN, contact agent and he will update it for you/