topic Re: Change plan in Get Support

Change plan

BevKos — Thu, 12 May 2022 20:36:51 GMT

If I change my plan do I lose all the free data given to me previously?

Re: Change plan

dabr — Thu, 12 May 2022 20:39:26 GMT

@BevKos No you won't lose any gifted or purchased data/mins just by changing plans. If you're on a discontinued plan, you will not be able to get back to it once you change to one that's currently available.

Re: Change plan

hTideGnow — Thu, 12 May 2022 20:40:31 GMT

HI @BevKos Feel free to make the change, all your rewards and add-ons in your account now will stay (as long as they are not activation bonus, those 2GB monthly bonus)

Change plan

darlicious — Thu, 12 May 2022 22:30:37 GMT

@BevKos

If you are on the $10 plan ( now $13) I wouldn't schedule a change yet until customers CCTS complaints are heard in case they are successful. Grandfathered legacy plans cannot be cannot be returned to even after a successful CCTS complaint that may result in the $3 rate hike being revoked.

(If this scenario applies to you.)

Gifted, purchased and 99% of bonus add ons along with rewards stay with the account when changing plans despite the warning message when scheduling a change plan on next renewal. Bonus recurring monthy plan data is usually lost. (YMMV!)

To contact customer support : Submit a support ticket via SIMon the chat bot Click here

Or if you cannot submit a ticket via SIMon then Click here ....for additional member supplied info.

To contact customer support : Submit a support ticket via SIMon the chat bot Click here

Or if you cannot submit a ticket via SIMon then Click here ....for additional member supplied info.

Re: Change plan

JL9 — Fri, 13 May 2022 01:46:41 GMT

As @hTideGnow says it could potentially effect it when it comes to those 2GB bonuses. What plan did you have and what plan are you wanting to go to?