topic Re: Port out in Get Support

Re: Port out

suds25 — Thu, 12 May 2022 18:23:30 GMT

Unable to port to Freedom mobile. Provided account number and phone number. tried 4 times. Freedom blames PM and I'm stuck in the middle... 😕

Re: Port out

dabr — Thu, 12 May 2022 18:31:16 GMT

@suds25 Your PM account needs to be active in order to transfer your number out and you need to respond to the transfer text from PM to authorize porting which means keeping your PM SIM in the phone until porting is completed. Did you respond to the text from PM? You can ask FM to request another transfer request be sent from PM if you missed it first time around.

Re: Port out

Dunkman — Thu, 12 May 2022 18:32:18 GMT

@suds25

Is your Public mobile account active presently? You need an active account to port out. Did you receive a text from Public mobile to confirm your request for porting?

Here is some more information:

https://www.publicmobile.ca/en/on/get-help/articles/port-fraud-protection

Re: Port out

hTideGnow — Thu, 12 May 2022 18:33:39 GMT

HI @suds25 First question is, is your PM account still active? Only Active line can be ported out

if it is not active, how long it has been suspended? You need to reactivate the PM line first for a month if it is supended.

However, if you account has been suspended for over 90 days, it would have been closed and you would not be able to port it away

Re: Port out

suds25 — Thu, 12 May 2022 19:43:22 GMT

Telus is the provider to port out from when leaving PM

Re: Port out

suds25 — Thu, 12 May 2022 19:43:30 GMT

Telus is the provider to port out from when leaving PM.

Re: Port out

dabr — Thu, 12 May 2022 19:48:40 GMT

@suds25 Are you porting out to Telus or Freedom Mobile mentioned in your first post? If porting to Telus then you can port out from Public Mobile without your account needing to be active but still need to keep the PM SIM in the phone and authorize the transfer. You may also need to contact customer support to facilitate the transfer.

Here's a link to chatbot for further assistance: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: Port out

suds25 — Thu, 12 May 2022 21:51:45 GMT

yaaa...thanks for the link to the chat bot. The issue is truly that I cannot speak to PM in any timely manner. the customer service is by far the worst i have ever seen. Freedom is at least trying to help port my number over. I know my PM sim needs to be in and I also know my account has to be active. both are true. but without a direct line to know if the port request has been received the process is now going on day 3

Re: Port out

hTideGnow — Thu, 12 May 2022 21:55:47 GMT

HI @suds25 You can also try this link for porting out status:

https://urlshortner.tiia.ai/Rqg6DB

Again, you need to monitor your Community inbox, it is where PM will reply you

Re: Port out

suds25 — Thu, 12 May 2022 22:10:04 GMT

Thank you for a link to the same chat bot.... Freedom is getting an error "Thanks for waiting, I submitted a new request, it's giving the same error that the phone number doesn't belong to this service provider."

I'm not sure if this is a PM problem or a Freedom issue, or an issue between the two but there is something odd going on.

Re: Port out

suds25 — Thu, 12 May 2022 22:17:04 GMT

Update*
Apparently my number was under Koodo and not Telus? Honestly I'm not sure what's going on in the background but i did get an SMS asking to port out. I said yes. Will confirm if port out is successful

Re: Port out

hTideGnow — Thu, 12 May 2022 22:19:12 GMT

HI @suds25 So, you have opened the ticket with PM yet? wait for their reply and see if what they say.

Re: Port out

hTideGnow — Thu, 12 May 2022 22:21:08 GMT

@suds25 wrote:
Update*
Apparently my number was under Koodo and not Telus? Honestly I'm not sure what's going on in the background but i did get an SMS asking to port out. I said yes. Will confirm if port out is successful

@suds25 Great progress. You should be good soon. Put your Freedom sim in a phone, reboot every half an hour and try to call yourself. If your Freedom SIM rings, you are all done

Yes, Telus own Koodo and PM, I guess some system put them all as Telus 🙂