topic Re: No response to assigned ticket for nearly a week in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/No-response-to-assigned-ticket-for-nearly-a-week/m-p/822542#M551595 <P>They will usually respond quicker than this so It may have just slipped through the cracks, a private message will get it back on track&nbsp;</P> Thu, 12 May 2022 15:49:05 GMT JL9 2022-05-12T15:49:05Z No response to assigned ticket for nearly a week https://productioncommunity.publicmobile.ca/t5/Get-Support/No-response-to-assigned-ticket-for-nearly-a-week/m-p/822485#M551553 <P>I was assigned ticket #196718-342 on May 8, 2022 but have had no response.&nbsp; How do I get a response?&nbsp; Tx.</P> Thu, 12 May 2022 13:11:28 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/No-response-to-assigned-ticket-for-nearly-a-week/m-p/822485#M551553 SMark 2022-05-12T13:11:28Z Re: No response to assigned ticket for nearly a week https://productioncommunity.publicmobile.ca/t5/Get-Support/No-response-to-assigned-ticket-for-nearly-a-week/m-p/822486#M551554 <P>Is your Community private messaging enabled?&nbsp; If it is, there will be an envelope icon near the top right of your web browser window.</P> Thu, 12 May 2022 13:13:06 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/No-response-to-assigned-ticket-for-nearly-a-week/m-p/822486#M551554 computergeek541 2022-05-12T13:13:06Z Re: No response to assigned ticket for nearly a week https://productioncommunity.publicmobile.ca/t5/Get-Support/No-response-to-assigned-ticket-for-nearly-a-week/m-p/822492#M551557 <P>&nbsp;</P><P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/196718">@SMark</a>&nbsp;</P><P>If you do not see a response in your private message inbox, then you should submit another ticket for CSA help.&nbsp; Within 48 hours, you normally should get a response from a CSA. Typically within a few hours.&nbsp;&nbsp;</P> Thu, 12 May 2022 13:40:17 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/No-response-to-assigned-ticket-for-nearly-a-week/m-p/822492#M551557 Dunkman 2022-05-12T13:40:17Z Re: No response to assigned ticket for nearly a week https://productioncommunity.publicmobile.ca/t5/Get-Support/No-response-to-assigned-ticket-for-nearly-a-week/m-p/822528#M551584 <P>Thank you!</P> Thu, 12 May 2022 15:09:24 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/No-response-to-assigned-ticket-for-nearly-a-week/m-p/822528#M551584 SMark 2022-05-12T15:09:24Z Re: No response to assigned ticket for nearly a week https://productioncommunity.publicmobile.ca/t5/Get-Support/No-response-to-assigned-ticket-for-nearly-a-week/m-p/822542#M551595 <P>They will usually respond quicker than this so It may have just slipped through the cracks, a private message will get it back on track&nbsp;</P> Thu, 12 May 2022 15:49:05 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/No-response-to-assigned-ticket-for-nearly-a-week/m-p/822542#M551595 JL9 2022-05-12T15:49:05Z