topic Re: Us roaming in Get Support

Us roaming

Darrylreardon — Thu, 12 May 2022 12:35:29 GMT

I added text and talk for 15 but should have added the 20 dollar talk, text and 250 mb of data.

can you switch me to that package?

thanks,

Darryl

Re: Us roaming

computergeek541 — Thu, 12 May 2022 12:35:52 GMT

Generally, add-ons are final sale. Either way, by posting here, you're only communicating with other customers. To communicate with a customer support agent, you will need to open a ticket through https://widget.telus.tiia.ai/publicmobile/publicmobile.html.

Re: Us roaming

JL9 — Thu, 12 May 2022 15:42:44 GMT

If you explain this to a CSA they should be able to either refund to your balance so you can purchase the correct one or if you add the 5 in funds, manually make the change for you