topic Re: New number in Get Support

New number

Mary66 — Thu, 12 May 2022 01:29:31 GMT

I have just signed up with PM from a koodo account and now I need to change to my old phone number please.

Re: New number

darlicious — Thu, 12 May 2022 01:36:49 GMT

@Mary66

You need to contact customer support if you are transferring from koodo prepaid. Click below.

To contact customer support : Submit a support ticket via SIMon the chat bot Click here

Or if you cannot submit a ticket via SIMon then Click here ....for additional member supplied info.

Re: New number

hTideGnow — Thu, 12 May 2022 01:41:02 GMT

Hi @Mary66 so, did you pick a new number when you signed up?

if you are and you are on Koodo Postpaid, you will request Change Number from My Account. They will ask you your Koodo account number and other info

If you are on Koodo prepaid, then you will have to open ticket with CS Agent and ask them to port the number manually for you.

Re: New number

esjliv — Thu, 12 May 2022 02:23:28 GMT

@Mary66

If it's Koodo prepaid then you can click this link and type in “port request” to be put in touch with a Customer Support Agent (CSA).

If Kood postpaid, then see @hTideGnow's post.

Public Mobile Representatives customer support agents (CSA), by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If you have not registered for a self serve account, you can do that here:

https://selfserve.publicmobile.ca/self-registration/

Re: New number

Mary66 — Thu, 12 May 2022 03:02:08 GMT

I had to get a new number but want to get my old one back

Re: New number

esjliv — Thu, 12 May 2022 03:06:00 GMT

@Mary66 - if your Koodo account is active see previous posts regarding prepaid and postpaid accounts and how to port those numbers over.

If your Koodo account is currently NOT active, then contact Public Mobile Representatives customer support agents (CSA) to let them know what you would like to do, by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Telus owns Koodo and Public Mobile, so there may be some exceptions they can do here.

Re: New number

JL9 — Thu, 12 May 2022 04:43:04 GMT

Follow the steps, if it is. A prepaid account just be a little patient as the porting process will take longer than a postpaid account