topic Re: My phone number is suspended in Get Support

My phone number is suspended

Kaurreet — Thu, 12 May 2022 00:33:45 GMT

My phone number is suspended and I tried to recharge of $10 but when I login again it’s asking me same payment again

Re: My phone number is suspended

HALIMACS — Thu, 12 May 2022 00:35:49 GMT

Ensure the payment amount is a dollar more than your plan amount, then reactivate service, and try to reboot device.

If doesn't work, try placing account in Lost/Stolen mode, then remove that designation. This can be done in self-serve. It works for some folks.

Re: My phone number is suspended

softech — Thu, 12 May 2022 00:36:44 GMT

@Kaurreet Do you have the $10 plan ?

The $10 plan is now $13 (price hike since April 28th)

Do you see Available Fund = $10 on your My Account?

If so, just make a manual top up of $3

Go to Payment Tab, One Time payment, use "Other (Enter the desired payment amount)" and manually enter $3 (do not use Amount Due) , click Submit

https://selfserve.publicmobile.ca/Overview/payment/Make-a-Payment/

Once payment made successfully, click "Reactivate current plan" if the button is there

Then logoff My Account and reboot your phone.

Re: My phone number is suspended

darlicious — Thu, 12 May 2022 01:11:21 GMT

@Kaurreet

Are you on the $10 plan? Did you recieve a text from 5129 or an email between March 3rd and March 10th informing you of the unreasonable and unjust 30% rate hike to your plan raising it $3 to $13?

To contact customer support : Submit a support ticket via SIMon the chat bot Click here

Or if you cannot submit a ticket via SIMon then Click here ....for additional member supplied info.

Re: My phone number is suspended

esjliv — Thu, 12 May 2022 02:31:13 GMT

@Kaurreet

Do you still have services? If yes, this could be your account going through the normal renewal process. The SELF SERVE account can say "expired" or "suspended" on the day of or before your plan is due to renew.

So, if this is the case, ignore these messages on your SELF SERVE account.

If you have no services, and it is past your renewal, maybe your autopay failed?

edited..as @HALIMACS already posted...so removed. 🙂

If this was an Autopay failure, I would let the Customer Support Agents (CSA) know.

Methods to contact the Customer Support Agents (CSA): https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent