topic Re: Account lockout in Get Support

Account lockout

Alex182 — Wed, 11 May 2022 21:07:29 GMT

My email xxxxxxxx@gmail.com

Try to lock in my selfs ever account but lockout please help reset

Re: Account lockout

dabr — Wed, 11 May 2022 21:11:42 GMT

@Alex182 Too many attempts with incorrect login info will lock you out, so wait an hour before another attempt. If you don't remember the password, then you submit a ticket via chatbot and ask for password reset. Here's a link to the chatbot: https://www.publicmobile.ca/en/on/get-help

edit: If you're unable to submit a ticket via chatbot then send a private message to CS_Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Account lockout

BKNS27 — Wed, 11 May 2022 22:33:04 GMT

@Alex182

Just wait for an hour and try again but clear your cache and cookie then go incognito on your browser.