topic Re: I cannot RESET password in Get Support

I cannot RESET password

cira777 — Wed, 11 May 2022 16:11:41 GMT

I cannot RESET password

Re: I cannot RESET password

Yummy — Wed, 11 May 2022 16:18:41 GMT

What is the issue? Too many attempts? Then wait 1hour before trying again with correct password. If it does not work contact agent for assistance:

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: I cannot RESET password

hTideGnow — Wed, 11 May 2022 16:37:12 GMT

HI @cira777 Did you try Reset Password already and unable to enter the correct email address or not able to answer the security question? If that is the case, please open a ticket with PM Support to have your password reset at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

First type: "Forgot log in information"
Then Click "Contact Us"
Finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

Once ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: I cannot RESET password

cira777 — Wed, 11 May 2022 17:54:01 GMT

My account was locked... I cannot reset the password.. please help

Re: I cannot RESET password

hTideGnow — Wed, 11 May 2022 17:55:42 GMT

HI @cira777 If it is just locked, it has been over an hour and if you tried, it should work now

Look like you need the password reset. Please follow the steps above to open ticket. CS Agent will reply via Community inbox .

Re: I cannot RESET password

cira777 — Wed, 11 May 2022 18:05:46 GMT

It does not let me Reset Password... seems they disabled my account

Re: I cannot RESET password

cira777 — Wed, 11 May 2022 18:12:35 GMT

There is no phone number to call?

Re: I cannot RESET password

hTideGnow — Wed, 11 May 2022 18:15:06 GMT

HI @cira777 No. Support is fully online here

Please open ticket quick if you need this resolved sooner.

It sounds different, but it is not bad. You open a ticket , you just come and check the inbox every 15 mins instead of on hold on the phone for the full hours

Re: I cannot RESET password

cira777 — Wed, 11 May 2022 18:19:05 GMT

No worries, all good now.. thanks

Re: I cannot RESET password

BorisDoris — Thu, 12 May 2022 23:59:25 GMT

@cira777 wrote:
No worries, all good now.. thanks

What did you or agent do?